Refund policy

365-Day Refund & Return Policy

We want you to feel confident when shopping with us. That is why we offer a 365-day return policy on eligible products.

You may request a return within 365 days from the date your order was delivered, subject to the conditions below.

Return Eligibility

To qualify for a refund, the product must:

  • Be returned within 365 days of delivery.
  • Be in its original condition.
  • Be unworn, unwashed, and unaltered.
  • Be free from stains, body fluids, makeup, deodorant, perfume, odors, pet hair, or other signs of use.
  • Have all original tags, labels, hygiene liners, and protective seals attached and intact.
  • Be returned with the original packaging where reasonably possible.
  • Include valid proof of purchase from our store.

For hygiene reasons, shapewear and intimate garments that have been worn directly against the skin, washed, or returned without their hygiene protection may not be eligible for a refund, except where the item is defective or applicable law requires otherwise.

We strongly recommend trying shapewear on over underwear until you are sure you would like to keep it.

Damaged, Defective, or Incorrect Items

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible.

We may request clear photographs or videos showing:

  • The product received.
  • The issue or defect.
  • The product label and size.
  • The packaging and shipping label.

This information helps us verify the issue and resolve your request quickly.

If the problem is confirmed to be our error, we will offer an appropriate replacement, refund, or other solution in accordance with applicable consumer law.

Refund Inspection

All returned products are inspected before a refund is approved.

We reserve the right to refuse or reduce a refund where the returned product:

  • Shows signs of wear, washing, alteration, or misuse.
  • Is stained, damaged, or has strong odors.
  • Is missing parts, labels, hygiene seals, or accessories.
  • Is different from the product originally purchased.
  • Has been intentionally damaged.
  • Is returned as an empty or incomplete package.
  • Does not match the information provided in the return request.

We may photograph or document returned products during inspection for fraud-prevention and customer-service purposes.

Fraudulent or Abusive Claims

Our refund policy is designed to protect genuine customers while also protecting our business from fraud and abuse.

We reserve the right to investigate and refuse refund requests where there is reasonable evidence of:

  • False or misleading claims.
  • Product substitution.
  • Intentionally damaged products.
  • Empty-package returns.
  • Repeated claims involving missing or damaged products.
  • Manipulated photographs or evidence.
  • Excessive or abnormal use of our refund policy.
  • Chargeback abuse or other fraudulent activity.

Where necessary, we may request additional information before approving a refund.

Making a return request does not automatically guarantee a refund. Refunds are issued only after the request and, where applicable, the returned product have been reviewed.

Return Shipping

Unless the product is defective, incorrect, or otherwise required by law, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part or applicable law requires otherwise.

We recommend using a tracked shipping service for all returns. We cannot be responsible for return parcels that are lost before reaching us.

Refund Processing

Once your return has been received and approved, the refund will be issued to the original payment method.

Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

We do not normally issue refunds to a different card, bank account, or payment method from the one originally used for the purchase.

Delivered Orders

If tracking information shows that an order was delivered but you cannot locate it, please contact us promptly.

We may ask you to:

  • Check with household members or neighbors.
  • Check the delivery location.
  • Contact the shipping carrier.
  • Provide additional information required for a carrier investigation.

A delivery scan alone does not prevent us from reviewing a genuine claim, but claims will be assessed based on the available shipping and delivery evidence.

Exchanges

If you ordered the wrong size, please contact us. Eligible unworn and hygienically protected products may be exchanged subject to availability and the conditions of this policy.

Policy Abuse

Our 365-day policy is intended for genuine customers and genuine returns. We reserve the right to limit or reject future returns from customers who repeatedly or intentionally misuse the policy, where permitted by law.

Consumer Rights

Nothing in this policy is intended to remove or restrict any rights you may have under applicable consumer protection laws.

Where local law gives you greater rights than this policy, the applicable law will take priority.

By purchasing from our store, you agree to this Refund & Return Policy.